Reservation Policy Please note: this page concerns only our reservations policies. If you are looking for help booking, modifying or cancelling your reservation, please see our main Tenaya Lodge Reservations. Terms, Conditions & Booking Policies The following terms and conditions of DNC Parks & Resorts at Tenaya, Inc. (hereinafter referred to as "we", "our" or "us") apply to your reservations and by making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger. Deposit - All reservations require payment of the first night rate (including tax) as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges for any other services. Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request. Cancellations and Changes More Info Requests for cancellation or changes may be made by calling our Central Reservation Office at 1-888-514-2167. We must receive requests for cancellation of your reservations at least seven (7) days prior to your scheduled arrival date for a refund of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, you will be required to pay for the original length of stay. No shows and early departures will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. We strictly enforce our cancellation/change policy and do not allow any exceptions. Third Party Reservations/Credit Card User More Info If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations. Group Reservation Policies More Info If you are booking a group reservation the following policies apply to your reservation: All individual guest rooms must be canceled 7 days or more prior to arrival to receive a full refund. Cancellation within the 7-day period will result in forfeiture of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, the guest will be required to pay for the length of stay. No shows will be charged the contracted nightly rate for each night the room is not occupied by the individual, up to and including the entire length of stay. Early departures and/or late arrivals will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. Pet Policy More Info Reservations for pets must be disclosed prior to arrival. At this time, we only accept our canine friends, no other animals. Two well-behaved canines per room are permitted with pet packages. There is a one time, non-refundable fee of $75.00. A third dog may be added on for an additional fee of $25. This fee is for necessary deep cleaning of the room upon departure. Service animals accompanying people with disabilities are always welcomed at the Tenaya Lodge. Service animals need to be registered at the front desk, however, are not required to pay the one time pet charge. Pet owners will be liable for any additional cleaning bills or repairs, should they be required. Pets must be declared at check-in. Pets are only allowed in Tenaya's designated pet rooms. Pets are not allowed in upgraded room types or suites. Tenaya's pet packages are available year-round; however our Yosemite pet-friendly lodging is limited so it's a good idea to book your stay well in advance. We do have a limited number of pet rooms available per day. Don't let a lack of planning come back to bite you. Before heading to our pet-friendly Yosemite hotel, visit our travel tools and tips section for great advice on what to pack. In consideration of all hotel guests, pets must be attended at all times in all common areas. Pets may not be left unattended in guest rooms. For the safety and comfort of your pet, housekeeping will NOT clean your room with your pet inside. The concierge desk is happy to arrange pet walking and pet sitting services (see Concierge Services below). Noise must be kept to a minimum. Barking dogs can disturb other guests. If your pet is left unattended and making noise, the Manager on Duty will remove your pet from the room and you will be subject to current pet sitting fees. Around the lodge, please keep your pet on a leash, or for small ones, in your arms. Animals may not be allowed to run free, for their own protection, as well as the safety and comfort of hotel guests and staff. Please do not have your pet accompany you to meals; health regulations do not allow them in food service areas (this includes both indoor & outdoor pool areas). When walking pets on the property or in Yosemite, please be considerate of other guests and clean up after your pet.