Reservation Policy Terms, Conditions & Booking PoliciesThe following terms and conditions of DNC Parks & Resorts at Tenaya, Inc. (hereinafter referred to as "we", "our" or "us") apply to your reservations and by making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger. Deposit - All reservations require payment of the first night rate (including tax) as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges for any other services. Cancellations and Changes - Requests for cancellation or changes may be made by calling our Central Reservation Office at 1-888-514-2167. We must receive requests for cancellation of your reservations at least seven (7) days prior to your scheduled arrival date for a refund of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, you will be required to pay for the original length of stay. No shows and early departures will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. We strictly enforce our cancellation/change policy and do not allow any exceptions. Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request. Third Party Reservations/Credit Card User - If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations. Group Reservation PoliciesIf you are booking a group reservation the following policies apply to your reservation: All individual guest rooms must be canceled 7 days or more prior to arrival to receive a full refund. Cancellation within the 7-day period will result in forfeiture of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, the guest will be required to pay for the length of stay. No shows will be charged the contracted nightly rate for each night the room is not occupied by the individual, up to and including the entire length of stay. Early departures and/or late arrivals will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. Pet PolicyA non-refundable fee of $75 will be charged for pet rooms, for any dog, any size. At this time, we only accept our canine friends.Two (2) well-behaved canines per room are permitted for the $75 fee. Guests may have a third dog in the room for an additional fee of $25.00. Service animals are always allowed. Pet owners will be liable for any additional cleaning bills or repairs should they be required. Pets must be declared at check-in. In consideration of all hotel guests, pets must be attended at all times. Your pet cannot be left alone in your guestroom. The Canine Companion accommodation is available for you and your best friend year-round; however pet-dedicated rooms are limited so it's a good idea to book your stay well in advance. We strive to only have 5 dogs in the hotel per day. Don't let a lack of planning come back to bite you.