Reservation Policies

Please note: this page concerns only our policies. If you are looking for help booking, modifying or cancelling your reservation, please see our main Tenaya Lodge Reservations.

Terms, Conditions & Booking Policies

The following terms and conditions of DNC Parks & Resorts at Tenaya, Inc. (hereinafter referred to as "we", "our" or "us") apply to your reservations and by making your reservations using our on-line reservation system you understand, acknowledge and agree to our terms and conditions. We reserve the right to cancel a reservation without notice if we become aware of or are notified of any fraud or illegal activity associated with this reservation. Availability can change at any time during the booking process. Your reservation is confirmed when you receive an e-mail confirmation. Note: Children are considered 17 years of age and younger.

Deposit - All reservations require payment of the first night rate (including tax) as a deposit. Some packages and special events require full payment at the time you make your reservations. Daily rates do not include applicable state and county taxes for charges for any other services.

Special Requests - Special requests, when allowed in our sole discretion, are noted and maintained in the reservation system; however, we cannot guarantee any specific rooms or locations you request. 

Cancellations and Changes

Requests for cancellation or changes may be made by calling our Central Reservation Office at 1-888-514-2167. We must receive requests for cancellation of your reservations at least seven (7) days prior to your scheduled arrival date for a refund of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, you will be required to pay for the original length of stay. No shows and early departures will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay. We strictly enforce our cancellation/change policy and do not allow any exceptions.

Third Party Reservations/Credit Card User

 If you are making reservations on behalf of another person ("credit card holder"), you make the following representations and warranties and further agree to comply with the terms and conditions stated below: (1) You have obtained legal authorization from the credit card holder to make reservations on behalf of the credit card holder, to pay all advanced deposit charge(s) using the credit card holder's credit card and agree to our terms and conditions on the credit card holder's behalf and thereby bind credit card holder to our terms and conditions; (2) The Guest Information you have provided above, e.g., name, phone number, and address, is that of the credit card holder; (3) You have advised the credit card holder that we do not impose any third party booking charges and we will accept reservations directly from the credit card holder; and (4) You will inform the credit card holder of all our Terms and Conditions, and provide the credit card holder with reservation confirmation(s) and any other information or correspondence pertaining to the credit card holder's reservations.

Group Reservation Policies

If you are booking a group reservation the following policies apply to your reservation: All individual guest rooms must be canceled 7 days or more prior to arrival to receive a full refund. Cancellation within the 7-day period will result in forfeiture of your deposit. All reductions to a guest's length of stay must be received 48 hours or more prior to arrival. If a reduction in room nights is made within 48 hours of arrival, the guest will be required to pay for the length of stay. No shows will be charged the contracted nightly rate for each night the room is not occupied by the individual, up to and including the entire length of stay. Early departures and/or late arrivals will be charged the contracted nightly rate for each night the reserved room is not occupied by the individual, up to and including the entire length of stay.
  

Pet Policy

We look forward to having you and your pet stay with us.  To ensure the comfort and safety of our guests, please read through our pet policies at the bottom of our pet-friendly lodging page before bringing your dog.