Delaware North's Rest Assured | Commitment to Care is a comprehensive program to help keep guests and employees safe and slow the spread of COVID-19.
We've re-engineered our operating procedures to minimize contact risk and bolstered hygiene protocols to exceed best-practice guidelines of the U.S. Centers for Disease Control and Prevention (CDC). Our facilities undergo rigorous, ongoing deep-cleaning and disinfection.
We have developed a new set of standards and procedures that include:
Relaxed Cancellation Policy:
As our nation navigates the COVID-19 pandemic, we recognize that making travel decisions may leave guests feeling a bit uneasy. We want our guests to Rest Assured that we have them covered. Our new cancellation policy gives our guests greater flexibility with their booking.
Under this policy, all reservations may be changed up to the day of arrival without penalty (no charge*). Please note that changes to the reservation will be subject to availability and any rate differences. Cancellations may be made up to 4:00 pm PDT two (2) days before the scheduled arrival date without penalty*. Cancellations made after 4:00 pm PDT two (2) days before the scheduled arrival date will result the loss of the deposit.
As always, we are committed to delivering a safe and secure hospitality environment. The health, safety and peace of mind of our guests, employees and community remain our highest priority.
*Excludes reservations booked under the Advance Purchase / Book Early and Save rate, which are non-refundable.